WildTornado Online Casino Privacy Policy

At WildTornado Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at wildtornado.casino. We are operated by Novatrix SRL, a company registered in Costa Rica, and we are committed to handling your data responsibly and transparently. By using our services, you acknowledge that you have read and understood this policy.

Who We Are

Here at WildTornado, we operate under the legal entity Novatrix SRL, registered at Cartago, Oreamuno, Potrero Cerrado, 30703, Costa Rica (registration number 3-102-893958). Our platform is licensed by the Tobique Gaming Commission under License No. 0000002. We are accountable for the personal data we collect and process in connection with your use of our wild tornado online casino services. If you have any questions about this policy or how we handle your data, you may contact us at support@wildtornado.casino.

Information We Collect

When you register and use our WildTornado Online Casino platform, we may collect the following categories of personal information:

Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents for verification purposes
• Username, yfN@6C}kTcCyt_)_, and account preferences

Financial Information

• Payment method details, including card numbers (partially masked) and e-wallet account identifiers
• Transaction history, including deposits and withdrawals
• Information related to cryptocurrency transactions (BTC, ETH, LTC, and others we support)

Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent on our platform, and game activity
• Cookie data and session identifiers
• Mobile app usage data, where applicable

How We Use Your Information

At WildTornado, we use your personal data for clearly defined and lawful purposes. We do not sell your data to third parties. The information we collect is used for the following purposes:

• To verify your identity and age in compliance with our licensing obligations
• To process your deposits and withdrawals securely
• To provide, maintain, and improve our gaming services
• To administer bonuses, promotions, and our WildTornado VIP Club loyalty program
• To detect and prevent fraud, money laundering, and other prohibited activities
• To send you transactional communications and, where you have consented, promotional messages
• To comply with legal obligations under applicable regulations and our Tobique Gaming Commission licence
• To resolve disputes through our ADR provider, EGIS (disputes@egis-adr.com)

Legal Basis for Processing

Our WildTornado Online Casino processes your personal data on the following legal grounds:

• Contractual necessity: We need your data to provide the services you have agreed to use
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering and know-your-customer regulations
• Legitimate interests: We process certain data to protect our platform, prevent fraud, and improve user experience
• Consent: Where required, we obtain your explicit consent before processing specific categories of data, such as marketing communications

Cookies and Tracking Technologies

Here at WildTornado, we use cookies and similar tracking technologies to enhance your experience on our platform. Cookies allow us to remember your preferences, maintain your session, and analyse how our services are used. You may control cookie settings through your browser, though disabling certain cookies may affect the functionality of our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

Data Sharing and Third Parties

We at WildTornado do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Payment processors: We share financial information with payment providers such as Visa, Mastercard, Neteller, Skrill, and CoinsPaid to process your transactions
• Game providers: Software partners such as Evolution, Pragmatic Play, NetEnt, and Play'n GO may receive limited technical data to deliver their services
• Regulatory authorities: We may disclose data to our licensing body, the Tobique Gaming Commission, or law enforcement when legally required
• Dispute resolution: We share relevant information with our ADR provider, EGIS, in the event of a dispute
• Service providers: We work with analytics and security partners who process data on our behalf under strict confidentiality agreements

Data Retention

Our WildTornado Online Casino retains your personal data for as long as your account remains active and for a minimum of five years following account closure, as required by anti-money laundering legislation. Financial transaction records may be retained longer where required by applicable law. When data is no longer necessary, we securely delete or anonymise it.

Your Rights

We at WildTornado respect your data rights. Depending on your jurisdiction, you may be entitled to exercise the following rights regarding your personal information:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@wildtornado.casino. We will respond to your request within 30 days.

Security Measures

Our WildTornado platform employs industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. We use SSL encryption for all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and all staff are bound by confidentiality obligations. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use a strong, unique yfN@6C}kTcCyt_)_ for your wildtornado casino login.

Responsible Gaming and Data

At WildTornado, we are committed to promoting responsible gambling. We may use your gameplay data to identify patterns that suggest problem gambling behaviour, and we reserve the right to impose limits, request a self-exclusion, or contact you if we believe intervention is warranted. Your data is never used to exploit vulnerable players — it is used to protect them.

Children and Minors

We do not knowingly collect personal data from individuals under the age of 18. Our services are strictly intended for adult players only. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Continued use of our WildTornado Online Casino services following any update constitutes your acceptance of the revised policy.

Contact and Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, we welcome you to contact us directly:

• General enquiries: support@wildtornado.casino
• Complaints: complaints@wildtornado.casino
• Dispute resolution: disputes@egis-adr.com (EGIS ADR)

Our WildTornado Online Casino support team is available 24/7 via live chat and email. We are here to address your concerns promptly and transparently. We value your trust and remain committed to safeguarding your personal information every time you engage with our platform.